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Setting up Approval Delegation for Yourself
Step 1: Visit https://servicedesk.arag.co.uk where you will see the home page of the Fresh Servicede
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Escalating a Ticket
Ensure a ticket has been raised via the Fresh Servicedesk Portal. Alternatively, you can email servi
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The Difference Between an Incident and a Service Request
When raising a ticket, it may not be clear whether the matter an Incident or a Service Request. This
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Raising an Incident in Fresh Servicedesk
This guide covers how to raise an incident in Fresh Servicedesk via the portal or via email.
R
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Raising a Service Request in Fresh Servicedesk
Before you can raise a Service Request, you need to ensure you are logged in to the Fresh Servicedes