Escalating a Ticket

Ensure a ticket has been raised via the Fresh Servicedesk Portal. Alternatively, you can email servicedesk@arag.co.uk to raise a ticket.

For more information on raising a ticket, see Raising an Incident in Fresh Servicedesk

How to escalate your ticket

Once your ticket has been raised email escalations@das.co.uk with details of why the ticket requires a quicker resolution. Please ensure you include the Fresh ticket reference.
Your escalation will be reviewed and assigned to the relevant team within Digital Services to address.
There may be further communications to query your escalation.
For an escalation already assigned to an engineer, please feel free to copy this person in when requesting an escalation. Doing this may speed up the resolution time.